Shipping policy
Shipping Policy
Thank you for shopping with Heart & Soul. Every gift is carefully prepared and packed with love before it begins its journey to you.
Processing Time
Orders are typically processed within 1–3 business days after payment is received. During busy periods, holidays, or special promotions, processing times may be slightly longer.
Shipping Time
India:
Orders are typically delivered within 3-7 business days after dispatch.
International:
International orders are generally delivered within 10-30 business days after dispatch. Delivery times may vary depending on the destination, customs processing, and local postal services.
Please note that delivery times are estimates and cannot be guaranteed.
Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive tracking details via email or SMS (where available) so you can follow your package's journey.
Incorrect Shipping Information
Please ensure that your shipping address and contact details are accurate when placing your order. Heart & Soul is not responsible for delays or failed deliveries resulting from incorrect information provided by the customer.
Damaged or Lost Packages
If your order arrives damaged, defective, or appears to be lost in transit, please contact us within 48 hours of delivery (or expected delivery date) at heartandsoul.withlove@gmail.com. We will work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions about shipping or your order, please contact us at: