Refund policy

Returns 

Each Heart & Soul gift is thoughtfully handmade with care. Due to the handmade nature of our products, we do not accept returns or exchanges for change of mind or personal preference.

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery with photos of the issue. We will review the case and work with you to provide a suitable solution.

Refunds
If a refund is approved, it will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and reflect the refund in your account.

If more than 15 business days have passed since we’ve approved your refund, please contact us at heartandsoul.withlove@gmail.com.

You can always contact us for any return question at heartandsoul.withlove@gmail.com.